Privacy Policy

This privacy policy sets out how Growcap Ltd uses and protects any information that you give when you use this website.

Growcap Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Growcap Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th July 2018.

What we collect

We may collect the following information:

Name and job title

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

We only retain data where we believe there is a legitimate interest in the information we provide. We review our customer records at least annually to ensure data is not retained beyond its useful life.

Our policy is not to transfer or hold customer records outside the UK.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@growcap.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

Your rights

  1. Your right to access data.

Under the Data Protection Act 1998, you may make a ‘subject access request’ to view details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please write to Growcap Ltd, 26 London Rd, Petersfield, Hampshire, GU31 4BE, UK. We will provide you with

  • A description of the data we have
  • An explanation of why we are holding it
  • Information about who it could be disclosed to
  • A copy of the information in an intelligible form – unless an exception to the disclosure requirements is applicable.

If you agree, we will try to deal with your request informally, such as by providing you with the specific information you require over the telephone.

Unless you agree a different time, we will complete your subject access request within one month.

  1. Right to stop marketing messages

You have the right to stop marketing messages and can do so by clicking the unsubscribe button in the marketing emails or newsletters which we send. Alternatively, you can contact us at any time, using the contact details given, to update your marketing preferences.

  1. Right to be forgotten

If we hold personal data about you, but it is no longer necessary for the purposes that it was collected and cannot otherwise be justifies – you have the right to request that we delete that data. However, in such a scenario it is our policy to delete such data regardless of any request.

  1. Right to restrict data

If we hold any personal data about you that you believe to be inaccurate or incomplete you have the right to restrict the data until it is verified. You also have the right to request that the data is restricted where you have a right to it being deleted but would prefer that it is restricted.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

  1. Transferring your personal data

Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine-readable form, such as a CSV file.

You can ask us to send your personal information to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.

  1. Right to complain

You have the right to complain to the personal data regulator, the ICO. You may also be entitled to seek compensation if there has been a breach of data protection laws.

Contact Us

Growcap Ltd

26 London Road, Petersfield, Hampshire, GU31 4BE, UK

T: +44 (0)1730 352350

E: info@growcap.co.uk

Please get in touch to see how we can help you and your company.